89K–105K CAD / year
Technical Support Engineer
OtherRemote — Canada
Published on 2026-10-15
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
As a Technical Support Engineer at Airbyte, you will provide expert support to customers navigating complex technical issues related to APIs and data integration. You will collaborate with engineering teams to resolve issues and advocate for customer needs. This role requires a blend of technical expertise and customer empathy.
About the company
Airbyte is an open-source data integration platform for ELT pipelines. It helps companies sync data from hundreds of sources into warehouses and lakes.
What you'll do
- Provide support via email, tickets, and video calls.
- Triage and prioritize incoming technical issues.
- Investigate and document complex issues.
- Support onboarding for embedded platform customers.
- Create and maintain troubleshooting guides.
What we're looking for
- 3+ years in technical support or similar roles.
- Experience with RESTful APIs and GraphQL.
- Proficiency with API testing tools like Postman.
- Understanding of cloud platforms (AWS, GCP, Azure).
- Strong communication skills with technical and non-technical users.
Nice to have
- Familiarity with Python, Java, or Kotlin.
- Experience with Kubernetes or Docker.
- Background in B2B SaaS product support.
- Knowledge of SQL and databases.
Benefits
- Flexible PTO policy.
- Comprehensive health coverage.
- Retirement savings plan.
- Professional development budget.