92K–120K EUR / year
Technical Support Engineer
Customer successRemote — unknown
Published on 2026-10-29
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About this role
Provide enterprise-level technical support to Cribl customers and partners, diagnosing complex issues across distributed, big-data environments. The role includes customer escalations, knowledge sharing, and on-call or off-hours duties.
About the company
Cribl builds observability pipelines that route, reshape, and reduce telemetry data before it reaches downstream tools. It serves teams that need more control over log, metric, and trace costs.
Stack
CriblLinuxAWSAzureNetworkingAPIsCertificatesRegular Expressions
What you'll do
- Troubleshoot customer issues and identify solutions
- Support enterprise customers through Slack, email, and online meetings
- Reproduce and escalate unresolved issues to internal teams
- Set customer expectations and ensure issues are recorded and closed
- Create and share technical documentation and knowledge-base materials
- Mentor support engineers and contribute to customer escalations and product insights
- Participate in on-call or off-hours duties
What we're looking for
- At least 2 years of experience with Cribl products
- 8–15 years supporting distributed, big-data solutions
- Expert troubleshooting and problem-solving skills
- Excellent customer-facing, written, and verbal communication skills
- Experience with big-data solutions, Linux, cloud platforms, networking, APIs, and certificates
- Experience with regular expressions and JavaScript
- Bachelor’s degree in computer science or equivalent experience
Nice to have
- Windows experience
- Experience with Splunk, Elastic, Kafka, or Kinesis
- Experience with AWS, Azure, GCP, or other cloud platforms
Benefits
- Equity
- Retirement or pension support
- Paid holidays and paid time off
- Remote office setup support
- Wellness and support programs