Technical Support Engineer

About this role

Provide technical support to Figma customers, owning complex issues from diagnosis through resolution. Identify recurring product issues and work with Engineering and Product to improve reliability, support workflows, and customer experience. The role is based in the Bengaluru office and includes afternoon/evening shifts with weekend coverage.

About the company

Figma is a collaborative design platform for product teams to create interfaces, prototypes, and design systems in the browser. It helps designers and developers work together on digital products from ideation through handoff.

The team

Customer Support team

Stack

What you'll do

• Diagnose complex issues across Figma products and customer workflows.
• Own high-impact bugs through resolution, partnering with Engineering and Product and keeping customers informed.
• Support customers through chat, email, video calls, social media, and community platforms.
• Identify issue trends and advocate for product fixes, tooling improvements, and feature enhancements.
• Improve debugging workflows, support tools, documentation, and training materials.
• Assist with billing and account management issues and provide occasional weekend or holiday coverage.

What we're looking for

• At least 2 years of technical support, support engineering, or QA experience in a SaaS environment.
• Strong troubleshooting across Mac, Windows, iOS, and Android, including REST APIs, OAuth flows, and third-party integrations.
• Working knowledge of JavaScript or TypeScript, HTML, CSS, and React.
• Strong analytical, problem-solving, and communication skills, with experience collaborating with Engineering and Product.
• Comfort working in a fast-paced, ambiguous environment and driving issues through to resolution.

Nice to have

• Experience with Figma, Adobe Suite, Sketch, or Framer.

Hiring process

1. Video interviews require candidates to keep their cameras on.
2. In-person onboarding is required if hired.