80K–107K GBP / year
Technical Support Engineer
Customer successHybrid — London
Published on 2026-10-07
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About this role
As a Technical Support Engineer at incident.io, you will be the first line of communication with customers, helping them to solve technical challenges and providing a top-tier support experience. The role involves collaboration with product and engineering teams to enhance the customer experience.
About the company
incident.io is an incident management platform that helps engineering teams declare, coordinate, and learn from production incidents with structured workflows and tooling.
The team
Technical Support Team
What you'll do
- Deliver world-class customer experience for inbound support questions
- Capture product feedback and feature requests
- Handle technical challenges in partnership with Customer Success Managers
- Expand technical support processes
- Resolve customer technical issues directly with Engineering
What we're looking for
- Proven experience in a similar role, preferably at a SaaS company
- Ability to write code proficiently for technical challenges
- Clear communication of complex technical information
- Passion for understanding product intricacies
- Smart persistence in problem-solving