150K–200K USD / year
Technical Support Engineer
OtherHybrid — New York
Published on 2026-10-07
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About this role
As a Technical Support Engineer, you'll be the first line of communication with customers, addressing their technical challenges and improving their experience with the product. You'll collaborate with engineering and product teams, providing feedback and expanding support processes.
About the company
incident.io is an incident management platform that helps engineering teams declare, coordinate, and learn from production incidents with structured workflows and tooling.
The team
Technical Support Team
What you'll do
- Deliver world-class customer experience over Slack and Pylon
- Capture product feedback and feature requests
- Handle technical challenges with Customer Success Managers
- Expand technical support processes
- Resolve customer technical issues directly with Engineering
What we're looking for
- Proven experience in a similar role, preferably at a SaaS company
- Ability to write code for technical challenges
- Strong communication skills for conveying technical information
- Passion for understanding product functionality
- Smartly persistent approach to problem-solving