Salary not listed
Technical Support Engineer
Customer successRemote — EU and US time zones
Published on 2026-10-28
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Provide technical support across PostHog’s analytics, observability, and data products. Investigate customer issues end to end, communicate clearly with technical users, and contribute code, documentation, and support-process improvements.
About the company
PostHog builds an open-source product analytics and feature flagging platform. It helps product teams understand usage, run experiments, and ship features with less tooling sprawl.
The team
Support Engineering
Stack
PostHog
What you'll do
- Support customers across PostHog products through the app and shared Slack channels.
- Own tickets from investigation through resolution and keep customers informed.
- Ship code and documentation fixes for issues you uncover.
- Become the support expert for a product area and collaborate with its engineering team.
- Improve support tooling and workflows.
- Share customer pain points and feature requests with engineering teams.
What we're looking for
- Experience with at least two programming languages.
- Experience debugging unfamiliar code or systems and verifying fixes.
- Clear, concise writing that explains technical solutions.
- Ability to investigate thoroughly while responding promptly.
- Strong prioritization and context switching across a busy, multi-product queue.
Nice to have
- Experience supporting analytics, session replay, feature flags, experimentation, or LLM observability products.
- Background in support, teaching, product, or another role explaining technical concepts.