Salary not listed
Technical Support Engineer I
Customer successWorkplace — unknown
Published on 2026-11-09
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Provide customer-facing technical support for Backblaze products and third-party integrations, resolving issues for customers ranging from individuals to enterprise accounts. The role also investigates potential bugs, monitors infrastructure alerts, and collaborates across teams to improve support documentation and processes.
About the company
Backblaze provides cloud object storage and backup services for individuals and businesses. It serves teams that need affordable, durable storage and simple data protection.
Stack
Backblaze BackupBackblaze B2S3LinuxmacOSWindowsBashPowerShell
What you'll do
- Troubleshoot and resolve customer issues, including through phone and video calls.
- Support silent installations, enterprise deployments, and product integrations.
- Investigate reported bugs and provide QA with detailed logs and environment information.
- Review support tickets for trends and report findings to leadership.
- Expand internal documentation and coordinate updates to public knowledge-base articles.
- Provide integration training to teammates and technical support to customer success and sales teams.
- Track issues in task management systems and monitor infrastructure outages and alerts.
- Escalate issues and collaborate with Operations, SRE, TAMS, Engineering, and Network Engineering.
What we're looking for
- At least 2–3 years of customer-facing technical support experience.
- Foundational competency with Linux, macOS, and Windows, including their command-line shells.
- Familiarity with networking and filesystem concepts.
- Familiarity with ticketing and task-tracking systems such as JIRA and Salesforce.
- Ability to learn new technologies quickly and commitment to professional development.
- Experience using APIs and familiarity with installing and using Python.
- Comfort using AI agents and tools to improve productivity.
Nice to have
- Strong PowerShell, Bash, or Terminal skills.
- Scripting or automation experience.
- Backblaze Backup troubleshooting, including error codes, Bztransmit errors, and installation errors.
- Networking troubleshooting knowledge, including CORS, TCP/IP, TLS, and HTTPS.
- Familiarity with OpenSearch and Grafana.