85K–95K USD / year
Technical Support Engineer I
OtherWorkplace — worldwide
Published on 2026-10-08
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
The Technical Support Engineer I at Tines provides technical support to customers, troubleshooting a variety of technical queries. This role involves resolving issues related to API integrations and workflows, while ensuring high customer satisfaction and maintaining effective communication with team members.
About the company
Tines is a security automation platform that helps security and IT teams build no-code workflows to respond to alerts and operational tasks.
What you'll do
- Handle technical inquiries via multiple channels
- Troubleshoot customer issues including API integrations
- Document steps for connecting to new tools
- Build workflows during remote sessions
- Provide customer feedback to leadership
- Write clear handover notes for team continuity
- Make independent judgment calls on troubleshooting
- Identify opportunities to enhance customer experience
What we're looking for
- 2+ years of technical support experience in SaaS
- Experience with REST and GraphQL API requests
- Web environment troubleshooting experience
- Excellent communication and analytical skills
- Self-motivated with time management skills
- Familiarity with a modern programming language
- Ability to communicate complex technical concepts
- Experience handling inbound technical requests
Nice to have
- Understanding of computer networking principles
- Experience supporting AI-related customers
- Fluent Spanish
- Tines certification
- Familiarity with cloud platforms like AWS and Azure
Benefits
- Medical, dental, and vision insurance
- 401(k) plan with employer match
- Paid time off and holidays
- Paid parental leave
- Life and disability insurance