Salary not listed
Technical Support Engineer I
OtherRemote — unknown
Published on 2026-10-08
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
The Technical Support Engineer I at Tines will provide support and consultation to customers, troubleshooting technical inquiries and ensuring customer satisfaction. The role involves handling inquiries across various channels, building workflows, and working with API integrations in a collaborative environment.
About the company
Tines is a security automation platform that helps security and IT teams build no-code workflows to respond to alerts and operational tasks.
What you'll do
- Handling technical inquiries via Slack, chat, and email
- Troubleshooting API integrations and system issues
- Interpreting API documents and creating workflows
- Configuring authentication types like OAuth
- Documenting connections to new tools
- Building relationships across teams and maintaining continuity
- Identifying product improvements and bugs
- Writing clear handover notes
What we're looking for
- 2+ years of technical support experience in SaaS
- Experience with REST and GraphQL APIs
- Troubleshooting skills in web-based environments
- Excellent communication and analytical skills
- Ability to communicate technical concepts effectively
- Experience in handling inbound technical requests
- Familiarity with a modern programming language
- Experience working autonomously
Nice to have
- Understanding of computer networking principles
- Experience supporting AI customers
- Fluent German
- Tines certification