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Technical Support Engineer II
OtherRemote — Costa Rica, Colombia, Mexico
Published on 2026-10-01
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Join Storyblok's Support team as a Technical Support Engineer II, where you will handle escalated support tickets and provide expert assistance in troubleshooting issues related to Content Management Systems. You will manage cases from inception to resolution, collaborate with cross-functional teams, and contribute to process improvements to enhance customer satisfaction.
About the company
Storyblok is a headless CMS for marketers and developers. It helps teams manage structured content and deliver it across websites and digital experiences.
What you'll do
- Handle escalated support tickets and independent troubleshooting
- Manage the support lifecycle from customer inquiry to resolution
- Educate customers on product features and best practices
- Collaborate with tech support and sales teams to resolve issues
- Mentor Technical Support Engineer I
- Participate in customer video calls for real-time troubleshooting
What we're looking for
- Bachelor's or Master's in Computer Science or related field
- 3+ years of Support or Software Engineering experience
- Thorough knowledge of RESTful and GraphQL APIs
- Experience with modern JavaScript frameworks (Vue.js, React)
- Fluent in English with excellent communication skills
- Experience troubleshooting complex technical issues
Benefits
- Monthly remote work stipend
- Home office equipment package
- 25 days annual leave plus national holidays
- Personal development fund for courses and materials
- Annual international team-building trips