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Technical Support Engineer II - Federal
OtherWorkplace — United States
Published on 2026-10-15
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Tines is seeking an experienced Technical Support Engineer to provide technical guidance to Federal customers and enhance support operations. The role involves resolving complex technical issues related to Tines Cloud and self-hosted deployments while promoting customer success.
About the company
Tines is a security automation platform that helps security and IT teams build no-code workflows to respond to alerts and operational tasks.
What you'll do
- End-to-end ownership of technical inquiries
- Troubleshooting complex customer issues
- Building and modifying workflows alongside customers
- Translating end-user challenges for engineering teams
- Building strong cross-functional relationships
- Participating in 24x7 on-call rotation
What we're looking for
- 5+ years in SaaS technical support roles
- Experience in federal support and compliance
- Strong analytical problem-solving skills
- Expertise in API and web technologies
- Experience with Identity & Access Management
- Hands-on experience with containerized applications
- Ability to execute SQL queries
- Code literacy in Python, JavaScript, or Ruby
Nice to have
- Understanding of computer networking principles
- A Tines certification