45K–115K USD / year
Technical Support Engineer (L1/Frontline Support), APAC
Customer successRemote — APAC
Published on 2026-10-13
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Provide first-line customer support for Databento’s market-data API during APAC business hours. Resolve common issues, document and escalate complex cases, and help improve developer documentation and community support.
About the company
Databento delivers historical and real-time market data APIs so quant traders and fintechs can access exchange feeds with usage-based pricing.
Stack
PythonDatabento APIWiresharktcpdumpssnctelnetstrace
What you'll do
- Resolve common API, onboarding, authentication, integration, and billing issues
- Escalate complex issues with ticket updates, reproduction steps, and logs
- Improve documentation, FAQs, and onboarding materials
- Write occasional tutorials, how-to guides, and blog posts
- Answer questions and surface feedback in developer communities
What we're looking for
- At least 2 years of experience in technical support, QA, or engineering
- Working proficiency in Python
- Based in APAC to provide business-hours coverage
- Strong technical communication skills
Nice to have
- Prior Databento API experience
- Familiarity with financial trading or market data
- Experience with listed troubleshooting or observability tools
- Developer relations or technical content experience
- Experience at an early-stage startup
Benefits
- Health, dental, disability, and life insurance
- 401(k) matching for full-time employees
- 100% remote work
- Paid in local currency