65K–150K USD / year
Technical Support Engineer (L1/Frontline Support)
Customer successRemote — worldwide
Published on 2026-10-13
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About this role
Serve as the first point of contact for customer questions about Databento’s market-data APIs, onboarding, integrations, authentication, and billing. Resolve common issues, document clear escalations for complex cases, and help improve customer-facing resources and developer communities.
About the company
Databento delivers historical and real-time market data APIs so quant traders and fintechs can access exchange feeds with usage-based pricing.
What you'll do
- Resolve common API usage, onboarding, authentication, integration, and billing issues
- Escalate complex issues with ticket updates, reproduction steps, and logs
- Improve documentation, FAQs, and onboarding materials based on recurring questions
- Create occasional tutorials, how-to guides, and blog posts
- Answer questions in developer communities and surface customer feedback
What we're looking for
- At least 2 years of experience in technical support, QA, or engineering
- Working proficiency in Python
- Strong technical communication skills
Nice to have
- Experience with Databento’s API and familiarity with financial trading or market data
- Experience with tools such as Wireshark, tcpdump, curl, SQL, or similar troubleshooting utilities
- Experience with Grafana, Prometheus, Loki, or Sentry
- Developer relations or community management experience
- Early-stage startup experience
Benefits
- Health, dental, disability, and life insurance
- 401(k) matching for full-time employees
- 100% remote work
- Paid in local currency