65K–150K USD / year
Technical Support Engineer (L1/Frontline Support), EU
Customer successRemote — EU
Published on 2026-10-13
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Provide first-line technical support to customers during EU business hours for Databento’s market data API. Resolve common onboarding, authentication, integration, API usage, and billing issues, and escalate complex cases with clear reproduction steps and context.
About the company
Databento delivers historical and real-time market data APIs so quant traders and fintechs can access exchange feeds with usage-based pricing.
Stack
PythonDatabento APIWiresharktcpdumpssnctelnetstrace
What you'll do
- Handle customer inquiries and resolve common API, onboarding, authentication, integration, and billing issues
- Escalate complex issues with accurate ticket status, reproduction steps, and logs
- Improve documentation, FAQs, and onboarding materials based on recurring questions
- Create technical tutorials, how-to guides, and blog posts
- Answer questions and surface feedback in developer communities such as Slack and Reddit
What we're looking for
- At least 2 years of experience in technical support, QA, or engineering
- Working proficiency in Python
- Strong technical communication skills
- Based in the EU region to provide business-hours support
Nice to have
- Prior experience with Databento’s API
- Familiarity with financial trading or market data
- Experience with troubleshooting or observability tools
- Developer relations or technical content experience
- Experience at an early-stage startup
Benefits
- Health, dental, disability, and life insurance
- 401(k) matching for full-time employees
- 100% remote work
- Paid in local currency