112K–168K SGD / year
Technical Support Engineer, Metronome
Customer successOn-site — Singapore
Published on 2026-09-17
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About this role
As a Technical Support Engineer for Metronome at Stripe, you'll provide exceptional customer service by diagnosing and resolving technical issues faced by clients. Your role requires you to collaborate closely with engineering and product teams to enhance the user experience and gather feedback for product improvement.
About the company
Stripe provides payment infrastructure and financial tools that help businesses accept payments, manage subscriptions, and move money globally. It serves startups through large enterprises with APIs for online and in-person commerce.
The team
Technical support engineering team
Stack
APIsSQL
What you'll do
- Provide technical guidance on API integration
- Troubleshoot customer issues and escalate as needed
- Develop internal tools for customer workflow automation
- Create documentation and a knowledge base
What we're looking for
- 2+ years in B2B technical support or engineering
- Experience with engineering teams
- Ability to debug customer issues
- Strong communication skills
Nice to have
- Experience in a startup or building support processes
- Programming skills in Typescript, Python, or Ruby
- Knowledge of ticketing systems