Salary not listed
Technical Support Engineering Leader, Singapore, Australia, New Zealand, Indonesia
Customer successRemote — Singapore, Australia, New Zealand, Indonesia
Published on 2026-11-09
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Lead the first APAC team of Technical Support Engineers, helping users resolve technical challenges and get value from SpaceXSI products. The role combines people leadership and customer escalations with improving support operations through automation, tooling, and close collaboration with Product and Engineering.
About the company
Cursor builds an AI coding editor and agent workflows that help developers write and ship software faster. It serves software teams looking for tighter AI assistance inside the IDE.
The team
User Ops
Stack
LLMsAI-powered developer toolsIDEs
What you'll do
- Lead, coach, and develop a team of Technical Support Engineers.
- Resolve complex or urgent escalations in partnership with Engineering.
- Set team goals, metrics, and processes to maintain support quality.
- Advocate for customer needs and influence Product and Engineering roadmaps.
- Improve workflows, tooling, and automations.
- Build documentation and knowledge-sharing practices.
What we're looking for
- Hands-on experience as a Technical Support Engineer or in technical support.
- Experience leading a technical support team in a SaaS or developer-focused company.
Nice to have
- Strong debugging skills and understanding of software development workflows.
- Familiarity with IDEs, LLMs, and AI-powered developer tools.
- Strong communication skills, including coaching teams and engaging senior stakeholders.
- Self-starter with curiosity, creativity, and a bias for action.