30–31 USD / hour
Trust & Integrity Specialist
OperationsRemote — United States
Published on 2026-10-15
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About this role
Protect the safety and integrity of Solace’s patient experience by investigating complaints, reviewing conduct concerns, and coordinating responses to urgent risks. Monitor feedback and operational signals for patterns, document findings, and help strengthen internal protocols.
About the company
Solace Health pairs patients with expert healthcare advocates and tools that help them navigate insurance, care decisions, and the complexity of the U.S. healthcare system.
The team
Customer Experience
What you'll do
- Handle escalated patient safety concerns, complaints, and adverse experience reports
- Investigate and document complaints and conduct concerns
- Coordinate urgent responses with CX and operations
- Monitor complaint trends and identify emerging risks
- Share risk insights and recommend mitigations
- Partner with QA and internal stakeholders on investigations and policy updates
What we're looking for
- Experience in trust and safety, patient advocacy, healthcare operations, compliance, or a related field
- Calm, methodical approach to sensitive or high-stakes situations
- Strong investigative judgment and evidence-based decision-making
- Exceptional written communication and discretion
- Familiarity with complaint management, incident reviews, or risk frameworks
- Comfort making sound decisions in ambiguous situations
- Collaborative approach and commitment to patient welfare