200K–250K USD / year
UX Researcher
DesignRemote — United States
Published on 2026-11-07
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About this role
Lead user research to help Phantom understand how people manage money, discover opportunities, and trade with confidence. Combine qualitative research with behavioral data, then translate findings into evidence-based product decisions and strategy across teams.
About the company
Phantom is a digital wallet platform designed for the decentralized finance ecosystem, primarily serving users in the cryptocurrency space. The company offers a range of services that facilitate trading, security, and user engagement in blockchain applications.
What you'll do
- Prioritize research questions and tailor study scope and methods to the decision and available resources.
- Lead discovery and evaluation research throughout the product lifecycle.
- Partner with Data Science to connect user research with analytics, experiments, and outcome measurement.
- Communicate insights and recommendations to inform strategy and product decisions.
- Coach partners to conduct appropriate lightweight studies while maintaining research quality.
- Develop reusable research resources, participant panels, and feedback loops across priority journeys.
What we're looking for
- Significant experience leading end-to-end product research, with a portfolio showing impact on decisions.
- Strong qualitative research skills across interviews, observation, concept testing, usability studies, and surveys.
- Ability to interpret behavioral data and explain sampling and evidence limitations.
- Experience building or improving research practices and helping others learn.
- Clear communication, strong synthesis, and ability to align cross-functional audiences through evidence.
- Proactive ownership and sound judgment in fast-moving, ambiguous environments.
- Curiosity about financial products and ability to make complex experiences understandable.
Nice to have
- Experience researching consumer fintech, investing, trading, payments, or crypto.
- Experience recruiting across diverse markets or studying trust, risk, onboarding, and repeat use.
- Familiarity with product analytics, SQL, or AI-assisted research workflows.
Benefits
- Equity
- Medical, dental, and vision insurance with the base plan fully covered
- Flexible hours and remote work
- Unlimited vacation
- 401(k) retirement plan
- Wellness, weekly meal, learning and development, and remote-work setup stipends