VIP Relationship Manager

About this role

Own relationships with US high-volume traders and high-net-worth individuals across MetaMask’s Trade and Money VIP programmes. Recruit and retain VIPs, negotiate programme terms, host gatherings, and share client insights with Product.

About the company

Consensys is a software company focused on building decentralized applications and infrastructure for the Ethereum blockchain. They offer solutions that enhance user experience and security, serving businesses and developers in the blockchain ecosystem.

What you'll do

• Find, recruit, onboard, and retain VIP traders and HNWIs in the US
• Build relationships through industry networks, referrals, events, and inbound interest
• Negotiate VIP terms within programme guidelines
• Serve as VIPs’ primary contact and coordinate with internal teams
• Host and attend gatherings and industry events, with regular travel to US hubs
• Share insights on trading behaviour, competitors, market shifts, and product gaps
• Adapt VIP materials and communications for US audiences in line with Legal guidance
• Track and report on pipeline, volume, fees, and retention

What we're looking for

• Experience in VIP, account management, or business development in crypto, exchanges, brokerages, or fintech
• A credible network among high-volume US traders, HNWIs, KOLs, or communities, or a track record of building one
• Excellent written and spoken English and the ability to work with high-net-worth clients
• Understanding of the US trading landscape and how traders compare offers
• Comfort working toward volume, fee, and deposit targets
• Solid knowledge of on-chain trading and DeFi
• Sound judgement on US regulation and comfort working with Legal guidance

Nice to have

• Experience hosting private events or gatherings for high-value and HNWI clients
• Familiarity with MetaMask trading features and Money Account
• Ability to turn client feedback into clear product requirements