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VIP Relationship Manager, LATAM
Business developmentRemote — Brazil, LATAM
Published on 2026-10-20
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Manage and grow Kraken and Payward’s VIP private-client business across Latin America, combining high-touch relationship management with business development. The role focuses on retaining and expanding high-net-worth client activity, sourcing new clients, and building Kraken’s presence in regional trading and investor communities.
About the company
Kraken is a leading cryptocurrency exchange that provides a platform for buying, selling, and trading a diverse range of digital assets. The company focuses on compliance, security, and innovative financial solutions to serve both individual and institutional clients.
The team
VIP Relationship Management
What you'll do
- Manage the regional VIP client book, including onboarding, retention, tier progression, and at-risk client outreach.
- Grow client assets, net deposits, and trading volume through trusted relationships and tailored product solutions.
- Source high-net-worth clients through outreach, referrals, introducer networks, and trading communities.
- Plan local VIP events, meetups, and co-marketing initiatives with regional partners.
- Build referral partnerships and share competitive and market insights with internal teams.
- Coordinate with Product, Marketing, Compliance, Banking, and Client Service.
What we're looking for
- 5+ years in relationship management, account management, private banking, brokerage, or private-client sales, including 2+ years in crypto.
- A personal network among LATAM crypto HNWIs, traders, family offices, OTC desks, funds, or trading communities.
- Demonstrated ability to originate business and generate measurable pipeline.
- Strong knowledge of crypto and trading products, including spot, margin, futures, OTC, lending, and yield products.
- Experience analyzing assets on platform, net deposits, trading volume, and client revenue.
- Comfort operating across regulated LATAM markets and involving Compliance appropriately.
- Based in Brazil with native or near-native Portuguese and fluent English.
- Willingness to travel up to 30% across the region.
Nice to have
- Spanish-language fluency.
- Familiarity with exchange lending economics and regional on/off-ramps and stablecoin flows.